Refund policy
Return and Refund Policy
CoinRush is an online marketplace operated by Atheral Earth, through which independent sellers offer their products to customers.
Products purchased through CoinRush are sold and fulfilled by the respective seller identified for the order.
Returns and Exchanges
Unless specifically stated otherwise on the product page, products are not eligible for return or exchange for change of mind, preference, size, colour or similar reasons.
If a customer receives a product that is:
- damaged or defective;
- incorrect;
- missing essential contents;
- materially different from its description; or
- otherwise eligible for a remedy under applicable law,
the customer may raise a request with CoinRush customer support.
The request may be reviewed with the relevant seller and logistics partner. Depending on the circumstances, the resolution may include a replacement, refund or other appropriate remedy.
Product-quality, authenticity, labelling, warranty and product-description issues attributable to a seller remain the responsibility of that seller.
Cancellations
Orders generally cannot be cancelled after they have been confirmed or moved into processing.
CoinRush may cancel, hold or reject an order due to reasons including:
- payment failure;
- suspected fraud or misuse;
- duplicate orders;
- inventory unavailability;
- delivery non-serviceability;
- regulatory requirements; or
- other operational reasons.
Where payment has been successfully collected and the order is subsequently cancelled before fulfilment, the applicable refundable amount will be processed to the original payment method, wherever possible.
Refunds
Approved refunds will ordinarily be processed to the original payment method.
Actual credit timelines may depend on the payment provider, bank or financial institution.
Shipping or delivery charges may not be refundable where an order has already been shipped or where delivery failure is attributable to the customer, except where required under applicable law.