Shipping policy

Shipping Policy

CoinRush is an online marketplace operated by Atheral Earth. Products listed on CoinRush are sold and fulfilled by independent sellers. CoinRush may facilitate shipping and delivery through authorised logistics partners.

Shipping Charges

Any applicable shipping or delivery charges will be displayed before the customer completes the order.

Order Processing

Once an order is confirmed, the respective seller is responsible for preparing, packing and handing over the correct product for shipment within the applicable fulfilment timeline.

The seller remains responsible for shipment readiness and correct handover to the logistics partner.

Delivery Address

Customers must ensure that the delivery address, PIN code and contact details entered at the time of placing the order are complete and accurate.

The delivery address cannot be changed after an order has been placed.

If an incorrect or incomplete address is provided, delivery may fail and the shipment may be returned to the seller as Return to Origin (RTO).

Delivery Timelines

Estimated delivery timelines may be displayed on CoinRush.

These timelines are indicative and may vary due to factors such as seller processing, delivery location, courier availability, serviceability, weather, operational disruptions or other circumstances beyond reasonable control.

Serviceability

Orders can only be delivered to serviceable PIN codes.

CoinRush may cancel an order where the delivery location is not serviceable or where fulfilment cannot reasonably be completed due to operational reasons.

Tracking

Where available, shipment tracking information received from the relevant logistics partner may be made available to the customer after dispatch.

Failed Delivery / RTO

Customers are responsible for being available to receive the shipment and for providing accurate delivery information.

If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to the seller as a Return to Origin (RTO) shipment.

Shipping or delivery charges already incurred may not be refundable where delivery failure is attributable to an incorrect address, incomplete address, customer unavailability or other customer-attributable reasons, except where required under applicable law.